| Do I choose my EA, or do you assign one? | Some companies assign whoever is available. | You choose. We send a shortlist and you pick. |
| Can I interview candidates before I pay? | You should meet the person before you commit. | Yes, as many as you like, free. |
| Are your EAs based in the U.S.? | Time zones, language, and data handling all depend on it. | Yes, every EA is U.S.-based. |
| How are EAs vetted? | Vetting is where quality is won or lost. | Background checks, reference checks, and interviews. |
| Are there startup or placement fees? | Upfront fees add cost before any work is done. | No startup fees. |
| Is there a minimum number of hours? | Minimums mean paying for time you don't use. | No minimums. |
| Do you charge overtime rates? | Busy weeks shouldn't cost more per hour. | No overtime rates. $40/hr flat. |
| Am I locked into a long-term contract? | Contracts make it hard to change course. | No long-term contracts. |
| What happens if my EA isn't a fit? | Some companies make you start over or pay again. | Free rematch. You interview new candidates and choose again. |
| What does it cost to hire my EA directly? | Some companies hide this until you ask. | Based on time with Assist, about half the typical fee. |